Problem Statement: Why Most SMS Projects Fail to Deliver UAE universities invest in Student Management Systems (SMS) expecting digital transformation, yet most projects disappoint due to vendor overpromise, poor market research, and lack of operational change management. Today, the stakes are higher than ever: MOE/CAA compliance, multi-campus complexity, and student expectations for seamless, mobile-first experiences. The New Expectations: From Students, Faculty, and Administ

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